Privacy
Information you provide to us
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Biometric Information, including sleep, health, or exercise data
- Location Information, including general location data
- Physical and Audio Data, including physical characteristics or descriptions and audio recordings
- Protected Classifications and Other Personal Characteristics, including age, sex, gender, or gender identity, and race, color, or ethnic origin
- Health Data, including data related to physical or mental health
- Professional and Education Information, including professional information
- Consumer Communications, including direct communications with our consumers
- Inferences from Other Data, including inferences created from other personal information collected and inferences based on sensitive information
Browser Cookies
We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you’ve added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. Cookies are small text files containing a string of alphanumeric characters. We may use session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and can be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Services, then you might not be able to utilize the features of the Services to their fullest potential.
Information from other sources
We may collect personal information about you from third-party sources, including Data Brokers.
The categories of information we may collect include:
Data Brokers
- Personal Identifiers, including Name, Email address, Postal address, and Telephone number
- Professional and Education Information, including Professional information
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.
Type of Data | Retention Period |
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymize data concerning your use of our website within 15 years of collecting it. |
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 15 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases, Audio recordings, Direct communications with our consumers | We keep customer feedback and correspondence with our customer service for up to 15 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases | We retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
Data we collect for security purposes, including Name, Email address, Telephone number, Online Identifiers, General location data | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Data we collect when you complete a health profile or evaluation, including Name, Email address, Postal address, Telephone number, Online Identifiers, Sleep, health, or exercise data, Physical characteristics or descriptions, Age, Sex, gender, or gender identity, Race, color, or ethnic origin, Data related to physical or mental health, Professional information, Inferences based on sensitive information | We retain health profile data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Conducting Surveys
- Creating Customer Profiles
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Meeting Compliance & Legal Requirements
- Operating Our Website or Mobile Apps
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Providing Cybersecurity
- Sending Promotional Communications
- Tracking Purchases & Customer Data
How we disclose your information
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
Personal Information Category | Categories of Service Providers | Categories of Third Parties |
Personal Identifiers | Business Operations Tool, Commerce Software Tools, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, Data Brokers, IT Infrastructure Services, and Shipping Services |
Internet Activity | Business Operations Tool, Commerce Software Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, and Data Brokers |
Commercial Information | Business Operations Tool, Commerce Software Tools, Data Analytics Providers, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Data Brokers, IT Infrastructure Services, and Payment Processors |
Financial Information | Business Operations Tool, Commerce Software Tools, and Payment Processors | None |
Location Information | Business Operations Tool, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, and Data Brokers |
Protected Classifications and Other Personal Characteristics | None | IT Infrastructure Services |
Professional and Education Information | Sales & Marketing Tools | None |
Consumer Communications | Business Operations Tool and Sales & Marketing Tools | None |
Text Messaging Opt-Out and Data Privacy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can unsubscribe from receiving all Activated text messages at any time.
